Frequently asked questions

The processing of your order, the manufacturing of the products and the delivery imply a delay of 10 to 20 working days maximum. We make every effort to receive your order as quickly as possible without compromising the quality of our products.

You should have received an e-mail with your parcel number in connection with the shipment of the parcel.

By using it on our parcel tracking page, you can follow the parcel and see its progress or if it needs to be collected from the nearest post office.

You can track your parcel here: https://www.teng-shop.com/track-your-order/

If your order contains more than one item, they may be sent in separate parcels, depending on the availability of our warehouses and shipping depots. Don’t worry, your package is on its way.

All our products are proudly designed and manufactured in China, a country renowned for its rich history and exceptional craftsmanship. As well as being the cradle of one of the world’s oldest civilizations, it is also renowned for its mastery of the art of manufacturing quality products.

Each item is carefully prepared and shipped directly from our manufacturing centers in China to your door. This ensures that you receive authentic items of the highest possible quality.

We firmly believe that it is this attention to detail and respect for the manufacturing process that truly sets our products apart. By choosing our products, you are supporting international trade and helping to perpetuate China’s well-deserved reputation for manufacturing excellence.

Yes, as long as the order has not been given the status “In progress”.

It is possible to cancel the entire order up to 2 days after purchase.

Don’t hesitate to contact us by email at [email protected], our team will do its best to meet your needs!

We are more than happy to offer returns if your product is in perfect condition and in its original packaging.

The packaging must be intact with any labels or stickers (packages opened to look at the product are perfectly acceptable). Returns must be made within 15 days of receipt of your order. In the event of a return, the customer is responsible for return shipping costs.

Unfortunately, we do not accept returns of used products.

If you wish to make a return, please contact us at [email protected] with your order number and the name of the product you wish to return.

We are more than happy to offer exchanges if your product is in perfect condition and in its original packaging.

The packaging must be intact with stickers and labels (packages opened to look at the product are perfectly acceptable). Exchanges must be made within 15 days of receipt of the order.

In the case of exchanges, return costs are at the customer’s expense.

Unfortunately, we do not accept exchanges of used products.

If you wish to make a change, please contact us at [email protected] and indicate your order number and the name of the product you wish to return and the one you wish to exchange.

If you wish to make a change, please contact us at [email protected] and indicate your order number and the name of the product you wish to return and the one you wish to exchange.

If you would like to make a return, please contact us at [email protected] and tell us your order number and whether you would like a full or partial return of your order.

Our team will send you a return address to which you can re-send your package.

Once you have informed our customer service department that you have returned your package, we will create a returns file. Once we have received your return and verified that your product complies with our return policy, we will issue a refund. The refund will be made using the same method of payment you used to make your purchase.

If you have returned your item and informed our customer service department of your return and this has been confirmed but you still have not received your refund within 14 days, please contact our customer service department and we will help you.

If your order contains more than one item, they may be sent in separate parcels, depending on the availability of our warehouses and shipping depots. Don’t worry, your package is on its way.

With us, you always get free shipping when you buy more than $70. For orders under $70, a shipping charge of $9.37 is added.

Once your order has been placed, an order confirmation will be sent to the e-mail address you provided when you placed your order.

If you have not received an order confirmation within 48 hours of placing your order, please contact our customer service department and we will help you.

Don’t forget to check your spam folder.

A problem with your delivery? Lost, broken or destroyed parcel?

Customer satisfaction is always our top priority.

So don’t hesitate to contact us by e-mail at [email protected].

Our team will do its utmost to meet your expectations and find the best solution for your needs.

The parcel remains for 14 days from the moment it arrives.

It is important that you, the customer, carefully examine your products when you receive your package. If there is a product in your parcel that is broken or damaged when you receive your delivery, please contact our customer service department immediately. Enter the order number and attach a photo of the damaged product.

We’re terribly sorry and will help you in any way we can!

Your security is our priority: Our site offers only safe, risk-free payment methods.

We accept: Credit card, Debit card

Yes, the ”HTTPS” found in our store’s web addresses testifies to the quality of our services. HTTPS is the variant of ”http” that is secured through the use of SSL / TLS protocols. HTTPS is used to protect financial transactions on trading platforms. As an e-tailer, we are aware that the use of SSL has become indispensable today. Today, it’s the best way to protect personal data from hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the browser URL. It is also represented by an “S” for “secure”, which is added to the site’s “http” protocol in the address bar.

Only one discount code may be used per purchase. Discount codes do not apply to SOLD items or promotions. You can easily add your discount code at checkout. Except in exceptional cases, we accept discount codes on SALE items. Only one valid discount code per order is accepted.

Teng Shop ships free of charge to the United States, Canada, Australia and the United Kingdom for orders over $70, and takes care of all import formalities.

If you still receive customs charges when you receive your order, please contact us at [email protected].

Our team will take care of your file and help you find the best possible solution in your case.

You can contact us 24/7 by e-mail. Replies are normally made within 48 hours on weekdays at the latest.

E-mail: [email protected]